Your complete practice platform, free for 30 days

Subscriptions are priced per therapist: Connect is $35 and Practice is $75 per month. Each seat covers that therapist’s caseload, with no per-client subscription fee. Payment processing and insurance claim or eligibility usage are charged separately.

Only for insurance, on the Practice plan: $0.39 for each claim TrustRoom submits for you, including corrected claims, and $0.15 for each benefits check that returns a result. Checks that return an error, claim cancellations and claims your clients file themselves are free. These fees are added to your next monthly bill, including during the free trial, and plan discounts do not apply to them.

Yes. New subscribers can start with a 30-day trial of their selected plan. Billing setup is required before adding clients; review the payment details shown at checkout.

Connect is for supporting clients between sessions, with session prep briefings on your Home dashboard. Practice adds AI session notes, Ask TrustRoom, and what you need to run the business: scheduling, billing, insurance claims, superbills, and intake paperwork.

No. The TrustRoom app is free for your clients. If you bill them for sessions through TrustRoom, those payments go to you.

Group practices pay the plan price, plus the same amount for each additional therapist, as shown on each plan. You invite therapists by email from your admin dashboard, and each one gets their own login and caseload. Clinics and large practices can book a demo to talk about Enterprise pricing.

Yes, anytime, from your billing settings. Upgrades take effect right away and are prorated. Downgrades take effect at the end of your billing period. If you cancel, you have 30 days to reactivate, and your records stay encrypted and available to export.

Yes. Every plan includes a Business Associate Agreement, which you accept when you sign up. Your data is encrypted in transit and at rest, and hosted in the United States on Google Cloud under Google's own BAA.

Possibly, through Medicare's care management code, CMS G0323. It pays for at least 20 minutes a month of care by a clinical psychologist, clinical social worker, mental health counselor, or marriage and family therapist, and generally requires an initial evaluation (such as CPT 90791), the client's documented consent (including that cost-sharing applies), and an ongoing behavioral health condition with a care plan. On every plan, TrustRoom records the time and documentation the code needs; it does not decide whether you or a client qualifies. Where billable, it pays about $57 per client per month (2024 CMS national average), and rates vary by payer, plan, and location. This is not billing, coding, legal, or reimbursement advice. You are responsible for every claim you submit, so confirm eligibility with your payer or your billing or legal advisor first.