Question 1

What is TrustRoom?

Accepted Answer

TrustRoom is a HIPAA-compliant platform that connects therapists and clients between sessions through secure messaging, personalized care plans, and AI-powered clinical insights.

Question 2

Is TrustRoom an EHR?

Accepted Answer

No. TrustRoom is the intelligence layer that sits alongside your existing practice management tools. You can easily download or copy your finalized notes to use in SimplePractice, TherapyNotes, or any other EHR.

Question 3

Is TrustRoom HIPAA compliant?

Accepted Answer

Yes. TrustRoom is fully HIPAA compliant with end-to-end encryption, Business Associate Agreements (BAAs), and comprehensive audit trails. We take data security seriously.

Question 4

How do my clients access TrustRoom?

Accepted Answer

After you invite a client, they receive a secure invitation to download the TrustRoom app. They can then connect with you and access their care plans, messages, and exercises.

Question 5

What does the AI do?

Accepted Answer

TrustRoom's AI works in the background to analyze patterns across sessions — detecting recurring themes, tracking sentiment trends, and generating concise clinical summaries so you can see what matters at a glance.

Question 6

Can I try TrustRoom for free?

Accepted Answer

Yes! We offer a full 14-day free trial of our platform. You can explore all features, including secure messaging, AI insights, and care plans, risk-free. No credit card required to start.

Question 7

Is my data and my clients' data secure?

Accepted Answer

Absolutely. All data is encrypted using AES-256 at rest and TLS 1.3 in transit. Our infrastructure aligns with SOC 2, ISO 27001, and HIPAA standards. Your clients' privacy is our top priority.

Question 8

Do I need to install any software?

Accepted Answer

TrustRoom's provider portal runs entirely in your web browser — no installation needed. Your clients can access TrustRoom through our mobile app available on iOS and Android.

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