Delete Your Account

Option 1: Delete From the App

The fastest way to delete your account is directly within the TrustRoom app:

1. Open the TrustRoom app on your device
2. Navigate to Profile
3. Scroll to the bottom and tap Delete Account
4. Confirm your decision when prompted

Your login is removed. Journals, notes, and messages stay in your provider’s chart, which your provider keeps as their state’s law requires. Your name and email stay on that chart.

Option 2: Request Deletion by Email

If you can’t access the app, you can request account deletion by emailing us:

Please include the email address associated with your TrustRoom account. We will verify your identity and process your request within 30 days.

What Gets Deleted

When you delete your account, the following is removed:

• Your login credentials and authentication data
• Push notification tokens and device identifiers
• App preferences that are not part of the clinical chart

Name and email stay on the archived chart because they are part of the clinical record. Profile photos, calendar connections, and app tokens are removed. Future TrustRoom sessions are dropped from connected calendars. Copies someone saved by hand may stay.

What Stays With Your Provider

Your therapy records belong to your provider’s practice, not to your TrustRoom login, so deleting your login does not delete them. Your provider is responsible for keeping them as long as their state’s medical-record law requires. TrustRoom stores them for your provider while your provider uses TrustRoom.

• Clinical messages and journal entries — kept in your provider’s chart
• Care plan responses and mood data — kept in your provider’s chart
• Session notes — kept in your provider’s chart. Session audio is deleted after transcription, as described in our Privacy Policy.
• Audit logs — retained for 6 years per HIPAA § 164.530(j)

Your archived chart is visible only to your former treating provider and their practice’s administrators. How long your provider keeps it is set by their state’s medical-record law, not by HIPAA itself.

For more details on our data retention practices, please review Section 7 of our Privacy Policy.

Provider Account Deletion

If you are a healthcare provider using TrustRoom Connect, please note:

• Cancel subscription stops billing at the end of the paid period. You keep access, then 60 days read-only to download your records. Clients lose app access when the subscription ends.
• Delete account ends your login. Clients are archived and emailed their records. You have 30 days to sign back in and resubscribe.
• Clinical records stay archived under state record law. They are not wiped on delete.

To delete your provider account, navigate to Settings > Account > Delete Account in the TrustRoom Connect portal, or email support@trustroomconnect.com.

Questions?

If you have questions about account deletion or data retention, contact us: